FAQs
About the RADIÉRA Neck & Face Lifting Device
What is the RADIÉRA device?
The RADIÉRA Neck & Face Lifting Device is a premium at-home beauty tool that combines advanced EMS (Electrical Muscle Stimulation) microcurrent technology with LED photon therapy. The unique V-shaped design is specifically engineered to target both your face and neck simultaneously, delivering professional-grade lifting, firming, and sculpting results from the comfort of your home.
How does it work?
The RADIÉRA device uses two powerful technologies:
- EMS Microcurrent: Gentle electrical pulses stimulate facial muscles, mimicking natural muscle contractions to tone, lift, and firm sagging skin. This helps restore elasticity and definition to your jawline and neck.
- LED Photon Therapy: Red and blue light wavelengths penetrate deep into the skin to promote collagen production, reduce inflammation, improve circulation, and accelerate cellular renewal for smoother, firmer, more youthful-looking skin.
The V-shaped head contours perfectly to your face and neck, ensuring maximum contact and effectiveness.
What results can I expect?
With consistent use, you can expect:
- Lifted and defined jawline and neck
- Reduced appearance of fine lines and wrinkles
- Firmer, tighter skin texture
- Improved skin elasticity and tone
- Reduced puffiness and improved circulation
- More sculpted facial contours
- Brighter, more radiant complexion
Is it safe for all skin types?
Yes! The RADIÉRA device is safe for all skin types when used as directed. However, please consult a healthcare professional before use if you:
- Are pregnant or nursing
- Have a pacemaker or other electronic implants
- Have active skin conditions (severe acne, eczema, rosacea)
- Have recently had facial surgery or injections
- Have epilepsy or seizure disorders
Does it hurt?
No! Most users describe the sensation as a gentle tingling or light massage. The device has adjustable intensity levels, so you can start low and gradually increase as your skin becomes accustomed to the treatment.
How to Use Your RADIÉRA Device
Step-by-Step Usage Instructions:
Step 1: Cleanse Your Skin
Start with a clean, dry face and neck. Remove all makeup, oils, and impurities.
Step 2: Apply Conductive Gel or Serum
Apply a thin layer of water-based conductive gel or your favorite serum to your face and neck. This helps the device glide smoothly and enhances microcurrent conductivity.
Step 3: Power On & Select Mode
Turn on the device and select your desired intensity level. Start with the lowest setting if you're a first-time user.
Step 4: Glide in Upward Motions
Using gentle pressure, glide the V-shaped head along your face and neck in upward and outward motions:
- Neck: Start at the base of your neck and glide upward toward your jawline (3-5 passes per side)
- Jawline: Glide from chin to ear along the jawline (3-5 passes per side)
- Cheeks: Move from the corner of your mouth upward toward your temples (3-5 passes per side)
- Forehead: Glide from the center outward toward your hairline (3-5 passes)
Step 5: Focus on Problem Areas
Spend extra time on areas of concern like jowls, nasolabial folds, or neck bands.
Step 6: Clean & Store
After use, wipe the device head with a soft, damp cloth. Store in a cool, dry place.
How often should I use it?
For best results, use the RADIÉRA device daily for 5-10 minutes. Consistency is key! You can use it morning or evening as part of your skincare routine.
When will I see results?
Many users notice immediate tightening and a lifted appearance after the first use. For long-term anti-aging benefits and visible transformation, consistent use over 4-8 weeks will show the most dramatic improvements in skin firmness, tone, and reduction of fine lines.
Can I use it with my skincare products?
Absolutely! We recommend using a water-based conductive gel or serum to enhance results. Avoid oil-based products during treatment as they can interfere with microcurrent conductivity. After your session, you can apply your regular moisturizer and skincare products.
What's the best time to use it?
You can use the RADIÉRA device any time of day! Many users prefer:
- Morning: To de-puff, energize skin, and prep for makeup
- Evening: As part of a relaxing nighttime skincare ritual
How do I charge it?
The device comes with a USB charging cable. Simply connect it to any USB power source. A full charge takes approximately 2-3 hours and provides multiple uses.
Product Care & Maintenance
How do I clean my device?
After each use, wipe the metal head with a soft, damp cloth or alcohol wipe. Do not submerge the device in water. Keep it dry and store in a cool place away from direct sunlight.
How long will my device last?
With proper care and regular use, your RADIÉRA device is designed to last for years. All devices come with a manufacturer's warranty for your peace of mind.
Shipping & Orders
Do you offer free shipping?
Yes! We offer free worldwide shipping on all orders.
How long does shipping take?
Delivery times vary by location:
- New Zealand: 5-10 business days
- Australia: 7-14 business days
- Canada & United States: 10-20 business days
- Europe: 12-25 business days
- Rest of World: 15-30 business days
You'll receive a tracking number via email once your order ships so you can monitor its progress.
What if my order is lost or damaged in transit?
We've got you covered! Contact us at support@radierabeauty.com and we'll resolve the issue immediately, whether that means reshipping your order or issuing a refund.
Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. If you're not completely satisfied with your RADIÉRA device, you may return it within 30 days of delivery for a full refund. The item must be in original condition with all packaging and accessories included.
How do I return my device?
Contact us at support@radierabeauty.com to initiate your return. We'll provide a return address and detailed instructions. Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Do I have to pay for return shipping?
Return shipping costs depend on your location and reason for return. Contact our support team for specific details.
Warranty & Support
Does the device come with a warranty?
Yes! All RADIÉRA devices come with a 1-year manufacturer's warranty covering defects in materials and workmanship. If your device malfunctions due to a manufacturing defect, we'll repair or replace it free of charge.
How can I contact customer support?
Email us at support@radierabeauty.com and our team will respond within 24-48 hours. We're here to help with any questions, concerns, or technical support you need!
What if my device stops working?
Contact us immediately at support@radierabeauty.com with your order number and a description of the issue. We'll troubleshoot with you and arrange a replacement or repair under warranty if needed.
Additional Questions
Can I use it on other parts of my body?
The RADIÉRA device is specifically designed for facial and neck use. While the technology is safe, the V-shaped design is optimized for facial contours.
Can men use this device?
Absolutely! The RADIÉRA device is effective for all genders. Men can benefit from improved skin firmness, reduced fine lines, and a more defined jawline.
Will it interfere with Botox or fillers?
We recommend waiting at least 2 weeks after injectable treatments before using the device. Consult with your aesthetic provider for personalized advice.
Is there anyone who shouldn't use this device?
Do not use if you have a pacemaker, are pregnant, have epilepsy, or have active skin infections. Always consult a healthcare professional if you have concerns.